Connect Gorgias and Ceros to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for Ceros
Enable Integrations or automations with these events of Gorgias and Ceros
Enable Integrations or automations with these events of Gorgias and Ceros
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Ticket
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create Customer
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add Ticket Message
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create User
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Ceros accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Ceros (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Ceros. This includes choosing which data fields go into which fields of Ceros, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Ceros typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Ceros. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Ceros
Ceros is a cloud-based design platform that empowers marketers and designers to create engaging, interactive content without the need for coding. It allows users to build immersive digital experiences that captivate audiences and drive engagement.
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