
When this happens...
New Ticket

Automatically do this!
Enable Integrations or automations with these events of Gorgias and H&R Block
Triggers when a new support ticket is created.
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and H&R Block accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in H&R Block (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in H&R Block. This includes choosing which data fields go into which fields of H&R Block, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and H&R Block typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and H&R Block. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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