Connect Groove and Acuity Scheduling
Integrate Groove with Acuity Scheduling to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create New in Groove when When a new appointment is scheduled in Acuity Scheduling
Change Ticket State in Groove when When a new appointment is scheduled in Acuity Scheduling
Reopen Ticket in Groove when When a new appointment is scheduled in Acuity Scheduling
Close Ticket in Groove when When a new appointment is scheduled in Acuity Scheduling
Change Assigned Agent in Groove when When a new appointment is scheduled in Acuity Scheduling
Popular Groove + Acuity Scheduling flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
Acuity Scheduling
Automatically do this!
Get All Calendars
Get Appointment Types
Get Appointment Addons
Get Clients
Get Labels
Get Products
Get Orders
List Forms
Get All Appointments
Create New in Groove when When a new appointment is scheduled in Acuity Scheduling
Use this flowChange Ticket State in Groove when When a new appointment is scheduled in Acuity Scheduling
Use this flowReopen Ticket in Groove when When a new appointment is scheduled in Acuity Scheduling
Use this flowClose Ticket in Groove when When a new appointment is scheduled in Acuity Scheduling
Use this flowChange Assigned Agent in Groove when When a new appointment is scheduled in Acuity Scheduling
Use this flowCreate New in Groove when Appointment Rescheduled in Acuity Scheduling
Use this flowChange Ticket State in Groove when Appointment Rescheduled in Acuity Scheduling
Use this flowReopen Ticket in Groove when Appointment Rescheduled in Acuity Scheduling
Use this flowClose Ticket in Groove when Appointment Rescheduled in Acuity Scheduling
Use this flowChange Assigned Agent in Groove when Appointment Rescheduled in Acuity Scheduling
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and Acuity Scheduling.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Get All Calendars
Get All Calendars
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About Acuity Scheduling
Easy online appointment scheduling software. Save time by having clients book appointments, complete custom intake forms, and pay in advance 24/7 anywhere in the world.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and Acuity Scheduling accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and Acuity Scheduling as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Acuity Scheduling. No coding required.
Yes. You can set up a workflow where Groove triggers actions in Acuity Scheduling, and a separate workflow where Acuity Scheduling triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and Acuity Scheduling. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and Acuity Scheduling integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
