Connect Groove and BigML to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Create Anomaly Score
Create Centroid
Create Prediction
Find Resource
List Sources
List Datasets
List Sample
List Model
List Time Series
List Evaluations
List OptiMLs
List Clusters
List Anomaly Detectors
List Predictions
List Batch Predictions
List Forecasts
List Anomaly Scores
List Batch Anomaly Scores
List Topic Distributions
List Batch Topic Distributions
List Projections
List Batch Projections
List Scripts
List Executions
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Create Anomaly Score
Calculates the anomaly score of a data instance.
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Frequently Asked Questions
To start, connect both your Groove and BigML accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in BigML (or vice versa).
Absolutely. You can customize how Groove data is recorded in BigML. This includes choosing which data fields go into which fields of BigML, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and BigML typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and BigML. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout BigML
BigML is a leading machine learning platform that provides a wide range of tools and services for creating, deploying, and managing machine learning models. It offers an intuitive interface and powerful APIs to help businesses and developers harness the power of machine learning for predictive analytics, anomaly detection, clustering, and more.
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