Connect Groove and CaptureKit to Build Intelligent Automations

Choose a Trigger

Groove

When this happens...

Choose an Action

CaptureKit

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your Groove integrations.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

Scrape Website Content

Scrape Website Content

Retrieve a webpage's text and Markdown-formatted content from a provided URL.

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Frequently Asked Questions

How do I start an integration between Groove and CaptureKit?

To start, connect both your Groove and CaptureKit accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in CaptureKit (or vice versa).

Can we customize how data from Groove is recorded in CaptureKit?

Absolutely. You can customize how Groove data is recorded in CaptureKit. This includes choosing which data fields go into which fields of CaptureKit, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and CaptureKit?

The data sync between Groove and CaptureKit typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to CaptureKit?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and CaptureKit?

Yes, you can set conditional logic to control the flow of data between Groove and CaptureKit. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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CaptureKit

About CaptureKit

CaptureKit is a powerful tool designed to streamline the process of capturing and managing data efficiently. Ideal for developers and businesses looking to enhance their data collection and analysis capabilities.

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