Connect Groove and Disqus to Build Intelligent Automations

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Groove

When this happens...

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Disqus

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your Groove integrations.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

Create Forum

Create Forum

Creates a new forum.

Request a new Action for Groove

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Frequently Asked Questions

How do I start an integration between Groove and Disqus?

To start, connect both your Groove and Disqus accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Disqus (or vice versa).

Can we customize how data from Groove is recorded in Disqus?

Absolutely. You can customize how Groove data is recorded in Disqus. This includes choosing which data fields go into which fields of Disqus, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and Disqus?

The data sync between Groove and Disqus typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to Disqus?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and Disqus?

Yes, you can set conditional logic to control the flow of data between Groove and Disqus. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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Disqus

About Disqus

Disqus is a global comment system that improves discussion on websites and connects conversations across the web. It provides a platform for users to engage in discussions, share opinions, and interact with content creators and other users.

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