Connect Groove and Dumpling AI to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Convert DOCX to Text
Convert to PDF
Convert a document to Text
Crawl Website
Extract Data from Audio Files
Extract Data from Document
Extract Data from Image
Extract Data from Video
Extract data from DOCX with AI
Extract data from URL with AI
Extract Data from Document PDF
Generate AI Agent Completion
Generate AI Image with FLUX1 Schnell
Write PDF Metadata
Read PDF Metadata
Scrape URL
Screenshot URL
Trim Video
Run Javascript Code
Run Python Code
Get YouTube Transcript
Merge PDFs
Add To Knowledge Base
Get Google Autocomplete
Search Google
Search Google Maps
Search Google News
Search Google Places
Generate AI Image with FLUX1 Dev
Generate AI Image with FLUX1 Pro
Generate AI Image with Recraft V3
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Convert DOCX to Text
Converts DOCX files to text
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Frequently Asked Questions
To start, connect both your Groove and Dumpling AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Dumpling AI (or vice versa).
Absolutely. You can customize how Groove data is recorded in Dumpling AI. This includes choosing which data fields go into which fields of Dumpling AI, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and Dumpling AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and Dumpling AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout Dumpling AI
Dumpling AI is an innovative platform that leverages artificial intelligence to provide advanced solutions for various industries. It offers tools and services that enhance productivity, streamline processes, and deliver intelligent insights to help businesses make data-driven decisions.
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