Connect Groove and GMass
Integrate Groove with GMass to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add Unsubscribe to GMass when Ticket Closed in Groove
Remove Email Address From Campaign in Gmass when Ticket Closed in Groove
Send a Transactional Email in Gmass when Ticket Closed in Groove
Get Account Information from GMass when Ticket Closed in Groove
Add Unsubscribe to GMass when Ticket Tagged in Groove
Popular Groove + GMass flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
GMass
Automatically do this!
Add Unsubscribe
Remove Email Address From Campaign
Send a Transactional Email
Get Account Information
Add Unsubscribe to GMass when Ticket Closed in Groove
Use this flowRemove Email Address From Campaign in Gmass when Ticket Closed in Groove
Use this flowSend a Transactional Email in Gmass when Ticket Closed in Groove
Use this flowGet Account Information from GMass when Ticket Closed in Groove
Use this flowAdd Unsubscribe to GMass when Ticket Tagged in Groove
Use this flowRemove Email Address From Campaign in Gmass when Ticket Tagged in Groove
Use this flowSend a Transactional Email in Gmass when Ticket Tagged in Groove
Use this flowGet Account Information from GMass when Ticket Tagged in Groove
Use this flowAdd Unsubscribe to GMass when Ticket Priority Changed in Groove
Use this flowRemove Email Address From Campaign in Gmass when Ticket Priority Changed in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and GMass.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Add Unsubscribe
Adds an email address to your account's unsubscribe list. This will prevent your account from sending any campaigns to this address.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About GMass
GMass is a powerful email marketing tool that integrates with Gmail to enable users to send mass emails, create email campaigns, and track their performance. It is designed to help businesses and individuals streamline their email marketing efforts directly from their Gmail account.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and GMass accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and GMass as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach GMass. No coding required.
Yes. You can set up a workflow where Groove triggers actions in GMass, and a separate workflow where GMass triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and GMass. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and GMass integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
