
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied

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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a ticket is closed
Triggers when a ticket is tagged
Triggers when a ticket's priority is change
Triggers when a new ticket is created.
Triggers when a ticket is opened.
Triggers when a ticket is moved to a different mailbox.
Action is the task that follows automatically within your Groove integrations.
Starts a new ticket for your customer
Changes the state of a ticket, e.g. from "opened" to "closed".
Changes the state of a ticket to "opened".
Changes the state of a ticket to "closed
Assigns an agent to a ticket.
Lists the user's Search Console sites.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Groove and Google Search Console accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Google Search Console (or vice versa).
Absolutely. You can customize how Groove data is recorded in Google Search Console. This includes choosing which data fields go into which fields of Google Search Console, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and Google Search Console typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and Google Search Console. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreGoogle Search Console is a powerful tool that helps website owners, SEO professionals, and digital marketers monitor, maintain, and troubleshoot their site's presence in Google Search results. It provides insights into how Google views your site and helps you optimize its performance in search rankings.
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