Connect Groove and GPT-trainer to Build Intelligent Automations

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Groove

When this happens...

Choose an Action

GPT-trainer

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your Groove integrations.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

Create QA Source

Create QA Source

Create a QA source for a chatbot specified by chatbot uuid

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Frequently Asked Questions

How do I start an integration between Groove and GPT-trainer?

To start, connect both your Groove and GPT-trainer accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in GPT-trainer (or vice versa).

Can we customize how data from Groove is recorded in GPT-trainer?

Absolutely. You can customize how Groove data is recorded in GPT-trainer. This includes choosing which data fields go into which fields of GPT-trainer, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and GPT-trainer?

The data sync between Groove and GPT-trainer typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to GPT-trainer?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and GPT-trainer?

Yes, you can set conditional logic to control the flow of data between Groove and GPT-trainer. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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GPT-trainer

About GPT-trainer

GPT Trainer is a platform designed to enhance and customize the training of AI models, particularly those based on the GPT architecture. It provides tools and resources for developers and researchers to fine-tune and optimize AI models for specific tasks and applications.

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