Connect Groove and JigsawStack to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Sentiment Analysis
Summary Generator
Image Generator
Text Translator
AI Search
Search Suggestion
Speech to Text Generator
Not Suitable for Work Checker
Spam Checker
Text to Speech Generator
Create Voice Clone
List Voice Clone
Delete Voice Clone
SafeText Checker
Optical Character Recognition
Ready to use Groove and JigsawStack automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Sentiment Analysis
This action peform sentiment analysis on given text.
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Frequently Asked Questions
To start, connect both your Groove and JigsawStack accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in JigsawStack (or vice versa).
Absolutely. You can customize how Groove data is recorded in JigsawStack. This includes choosing which data fields go into which fields of JigsawStack, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and JigsawStack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and JigsawStack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout JigsawStack
JigsawStack is a comprehensive platform designed to streamline project management and enhance team collaboration. It offers a suite of tools that facilitate task management, scheduling, and communication, making it an ideal solution for teams looking to improve productivity and efficiency in their projects.
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