IntegrationsGrooveKeywords AI
Groove + Keywords AI

Connect Groove and Keywords AI to Build Intelligent Automations

Choose a Trigger

Groove

When this happens...

Choose an Action

Keywords AI

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your Groove integrations.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

Log list

Log list

The Logs List endpoint allows you to get the past logs with specified filters.

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Frequently Asked Questions

How do I start an integration between Groove and Keywords AI?

To start, connect both your Groove and Keywords AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Keywords AI (or vice versa).

Can we customize how data from Groove is recorded in Keywords AI?

Absolutely. You can customize how Groove data is recorded in Keywords AI. This includes choosing which data fields go into which fields of Keywords AI, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and Keywords AI?

The data sync between Groove and Keywords AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to Keywords AI?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and Keywords AI?

Yes, you can set conditional logic to control the flow of data between Groove and Keywords AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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Keywords AI

About Keywords AI

Keywords AI is a powerful tool designed to help businesses and marketers optimize their content for search engines by providing intelligent keyword suggestions and analysis. It leverages advanced AI algorithms to identify the most effective keywords that can enhance visibility and drive traffic to websites.

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