Connect Groove and Mercury
Integrate Groove with Mercury to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Virtual Card in Mercury when Ticket Closed in Groove
Get Recipients from Mercury when Ticket Closed in Groove
Request Money Transfer through Mercury when Ticket Closed in Groove
Send Payment to Recipient via Mercury when Ticket Closed in Groove
Get Payment Approval Requests from Mercury when Ticket Closed in Groove
Popular Groove + Mercury flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
Mercury
Automatically do this!
Create Virtual Card
Get Recipients
Request Money Transfer
Send Payment to Recipient
Get Payment Approval Requests
Get Payment Approval Request by ID
Get Users
Get Accounts
Get Cards
Create Virtual Card in Mercury when Ticket Closed in Groove
Use this flowGet Recipients from Mercury when Ticket Closed in Groove
Use this flowRequest Money Transfer through Mercury when Ticket Closed in Groove
Use this flowSend Payment to Recipient via Mercury when Ticket Closed in Groove
Use this flowGet Payment Approval Requests from Mercury when Ticket Closed in Groove
Use this flowGet Payment Approval Request by ID from Mercury when Ticket Closed in Groove
Use this flowGet Users from Mercury when Ticket Closed in Groove
Use this flowGet Accounts from Mercury when Ticket Closed in Groove
Use this flowGet Cards from Mercury when Ticket Closed in Groove
Use this flowCreate Virtual Card in Mercury when Ticket Tagged in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and Mercury.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Create Virtual Card
Create a virtual debit or credit card for online or subscription payments; optionally add a nickname, select a funding account (required for debit cards), and set spending limits.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About Mercury
Mercury is an online financial platform that helps startups grow and manage their capital.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and Mercury accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and Mercury as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Mercury. No coding required.
Yes. You can set up a workflow where Groove triggers actions in Mercury, and a separate workflow where Mercury triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and Mercury. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and Mercury integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
