Connect Groove and Planado
Integrate Groove with Planado to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Groove + Planado flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
Planado
Automatically do this!
Create Job
Create Job in Planado when Ticket Closed in Groove
Use this flowCreate Job in Planado when Ticket Tagged in Groove
Use this flowCreate Job in Planado when Ticket Priority Changed in Groove
Use this flowCreate Job in Planado when Ticket Started
Use this flowCreate Job in Planado when Ticket Opened in Groove
Use this flowCreate Job in Planado when Ticket Moved in Groove
Use this flowCreate Job in Planado when Ticket Assigned in Groove
Use this flowCreate Job in Planado when Note Added in Groove
Use this flowCreate Job in Planado when Customer Replied in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and Planado.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Create Job
Create a new job assignment for a field worker
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About Planado
Planado is a cloud service for the company’s fieldwork management and performance quality control of mobile workers
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and Planado accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and Planado as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Planado. No coding required.
Yes. You can set up a workflow where Groove triggers actions in Planado, and a separate workflow where Planado triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and Planado. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and Planado integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
