Connect Groove and Routee
Integrate Groove with Routee to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Groove + Routee flows
Start from a real workflow other teams are already running.
List all Contacts in Routee when Ticket Closed in Groove
Use this flowCreate contact in Routee when Ticket Closed in Groove
Use this flowSend an SMS via Routee when Ticket Priority Changed in Groove
Use this flowSend an SMS via Routee when Ticket Tagged in Groove
Use this flowList all Contacts in Routee when Ticket Moved in Groove
Use this flowCreate contact in Routee when Ticket Started
Use this flowList all Contacts in Routee when Ticket Tagged in Groove
Use this flowCreate contact in Routee when Ticket Priority Changed in Groove
Use this flowSend an SMS via Routee when Ticket Started
Use this flowCreate contact in Routee when Ticket Opened in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and Routee.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
List all Contacts
Retrieve all the contacts of the account.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn more
About Routee
Routee is a platform that provides users with SMS sending functionality, enhancing communication between businesses and individuals.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and Routee accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and Routee as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Routee. No coding required.
Yes. You can set up a workflow where Groove triggers actions in Routee, and a separate workflow where Routee triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and Routee. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and Routee integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
