Connect Groove and Serper to Build Intelligent Automations

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Groove

When this happens...

Choose an Action

Serper

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your Groove integrations.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

Search Google

Search Google

Performs a Google search and retrieves the top results.

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Frequently Asked Questions

How do I start an integration between Groove and Serper?

To start, connect both your Groove and Serper accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Serper (or vice versa).

Can we customize how data from Groove is recorded in Serper?

Absolutely. You can customize how Groove data is recorded in Serper. This includes choosing which data fields go into which fields of Serper, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and Serper?

The data sync between Groove and Serper typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to Serper?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and Serper?

Yes, you can set conditional logic to control the flow of data between Groove and Serper. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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Serper

About Serper

Serper is a developer-centric platform designed to enhance and streamline the development process. It offers a suite of tools and services that cater to the needs of developers, providing efficient solutions for coding, testing, and deployment. With a focus on improving productivity and collaboration, Serper is an essential tool for modern software development teams.

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