Connect Groove and Smartcat to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Delete the project
Start processing the project statistics
Enable or disable fuzzy matches
Cancel project
Restore project
Complete project
Automatically assign all new documents/segments
Run the empty project folders deletion task
Set mode of access to perform work
Assign individual suppliers to perform task
Delete individual assignment
Set deadline for task
Ready to use Groove and Smartcat automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Delete the project
Delete the project.
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Frequently Asked Questions
To start, connect both your Groove and Smartcat accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Smartcat (or vice versa).
Absolutely. You can customize how Groove data is recorded in Smartcat. This includes choosing which data fields go into which fields of Smartcat, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and Smartcat typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and Smartcat. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout Smartcat
Smartcat is an all-in-one platform connecting businesses and translators into a continuous translation delivery loop by combining a collaborative workflow solution, a marketplace, and a network of translation professionals.
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