Connect Groove and TimeLive to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Create a User/Employee
Create a Client
Create a Department
Update an User/Employee
Delete an Employee
Delete a Client
Delete a Project
Delete a Task
Delete an Department
Create a Task
Create a Project
Ready to use Groove and TimeLive automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Create a User/Employee
Creates a New Create a User/Employee is created.
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Frequently Asked Questions
To start, connect both your Groove and TimeLive accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in TimeLive (or vice versa).
Absolutely. You can customize how Groove data is recorded in TimeLive. This includes choosing which data fields go into which fields of TimeLive, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and TimeLive typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and TimeLive. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout TimeLive
TimeLive is a web-based time tracking solution that offers features such as timesheets, project management, employee attendance, and expense tracking. It enables businesses to efficiently manage their workforce's time and productivity.
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