viaSocket

Connect Help Scout and Agora to Build Intelligent Automations

Choose a Trigger

Help Scout

When this happens...

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Conversation Assigned

Conversation Assigned

Triggers when a conversation is assigned to agent.

Tags Updated

Tags Updated

Triggers when conversation tags are updated.

Update Customer

Update Customer

triggers when a customer is updated

Note Created

Note Created

Triggers when a note is created

Tag Created

Tag Created

Triggers when tag is created

Request a new Trigger for Help Scout

Do thisActions

Action is the task that follows automatically within your Help Scout integrations.

Delete Customer

Delete Customer

This action deletes the customer .

Create Email

Create Email

This actions creates a new email

Delete Email

Delete Email

Deletes the email of a customer.

Create Phone

Create Phone

This action creates the contact.

Get project usage

Get project usage

Gets the usage data of a specified project.

Enable or Disable Primary app

Enable or Disable Primary app

Enables or disables the primary app certificate for a project by ID.

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Frequently Asked Questions

How do I start an integration between Help Scout and Agora?

To start, connect both your Help Scout and Agora accounts to viaSocket. Once connected, you can set up a workflow where an event in Help Scout triggers actions in Agora (or vice versa).

Can we customize how data from Help Scout is recorded in Agora?

Absolutely. You can customize how Help Scout data is recorded in Agora. This includes choosing which data fields go into which fields of Agora, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Help Scout and Agora?

The data sync between Help Scout and Agora typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Help Scout to Agora?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Help Scout and Agora?

Yes, you can set conditional logic to control the flow of data between Help Scout and Agora. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Help Scout

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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Agora

About Agora

Agora offers real-time voice, video, and live interactive streaming platforms, enabling developers to embed real-time video and voice functionalities into their applications.

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