
When this happens...

Automatically do this!
Enable Integrations or automations with these events of Helpwise and officernd
Assign Conversation to User
Adds a Note in the Conversation
Create your contact in Helpwise from your favorite app.

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Helpwise and officernd accounts to viaSocket. Once connected, you can set up a workflow where an event in Helpwise triggers actions in officernd (or vice versa).
Absolutely. You can customize how Helpwise data is recorded in officernd. This includes choosing which data fields go into which fields of officernd, setting up custom formats, and filtering out unwanted information.
The data sync between Helpwise and officernd typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Helpwise and officernd. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
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