Connect Helpwise and time to reply to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Helpwise
Choose an Action
Automatically do this!
- Request a new Action for time to reply
Enable Integrations or automations with these events of Helpwise and time to reply
Enable Integrations or automations with these events of Helpwise and time to reply
Actions
Assign Conversation
Assign Conversation to User
Add Note
Adds a Note in the Conversation
Create Contact
Create your contact in Helpwise from your favorite app.
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Frequently Asked Questions
To start, connect both your Helpwise and time to reply accounts to viaSocket. Once connected, you can set up a workflow where an event in Helpwise triggers actions in time to reply (or vice versa).
Absolutely. You can customize how Helpwise data is recorded in time to reply. This includes choosing which data fields go into which fields of time to reply, setting up custom formats, and filtering out unwanted information.
The data sync between Helpwise and time to reply typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Helpwise and time to reply. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Helpwise
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
Learn MoreAbout time to reply
timetoreply is an email analytics and reply time tracking tool for company email. Perfect for customer-facing teams who need to track and improve their business email reply times.
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