Connect Hive and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Action
Updated Action
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Hive and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Action
Triggers when new action on hive.
Updated Action
Triggers when an existing action is updated on hive.
New Organization
Trigger when new ogranization created
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
Do thisActions
Action is the task that follows automatically within your Hive integrations.
Create Action for Project
Creates a new action for Project.
Create Message
creates a new message in hive.
Copy Project
Copy a Project.
Update Action
Updates an action.
Create Action for WorkSpace
creates a new action for workspace.
Create Project
Create a new project in a Hive workspace with options for sharing, access level, template, members, dates, budget, and custom fields.
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Frequently Asked Questions
To start, connect both your Hive and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Hive triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Hive data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Hive and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Hive and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Hive
Hive is a powerful project management and collaboration platform designed to help teams work more efficiently. With features like task management, messaging, file sharing, and analytics, Hive streamlines workflows and enhances productivity.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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