Full list

Supported Triggers & Actions

Everything you can automate between innoChat and Office 365.

When this happensTriggers

A trigger is an event that starts a workflow.

New Message In Session

New Message In Session

Runs when new session message

New Contact

New Contact

Triggers when new contact is created.

Request a new Trigger for innoChat

Do thisActions

Action is the task that follows automatically within your innoChat integrations.

Send Message

Send Message

Send text, get chatbot reply

Get Chatbot Session Messages

Get Chatbot Session Messages

Retrieve session messages

Create Chatbot

Create Chatbot

Create a chatbot with settings

Create URL Source

Create URL Source

Add website URL as data source

Get Chatbot Sessions

Get Chatbot Sessions

Get all sessions for a chatbot

Fetch All Chatbots

Fetch All Chatbots

Show all chatbots

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Step-by-step video tutorials to help you connect apps, automate workflows, and save time.

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Video 1

Learn how to automate innoChat and Office 365 workflows.

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Integrations innoChat
innoChat + Office 365
Integrations Office 365
Office 365 + innoChat
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About Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

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Frequently Asked Questions

How do I connect innoChat and Office 365?

Sign up for a free viaSocket account, then authorize both your innoChat and Office 365 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between innoChat and Office 365 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from innoChat to Office 365?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Office 365. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where innoChat triggers actions in Office 365, and a separate workflow where Office 365 triggers actions in innoChat. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between innoChat and Office 365. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire innoChat and Office 365 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.