Connect Instagram for Business and Salesforce Commerce Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
New Comment
New DM
New Media Posted in My Account
New Story Reply
Choose an Action
Automatically do this!
- Request a new Action for Salesforce Commerce Cloud
Enable Integrations or automations with these events of Instagram for Business and Salesforce Commerce Cloud
Enable Integrations or automations with these events of Instagram for Business and Salesforce Commerce Cloud
Triggers
New Comment
Triggers when a new comment is made on your Instagram Business post.
New DM
Triggers when new DM is received.
New Media Posted in My Account
Triggers when a photo or video is posted to your selected account.
New Story Reply
Triggers when new New Instagram Story Reply received.
Actions
Publish Story
Creates a new story on your Instagram Business account.
Send DM Message
Send the dm message.
Reply to Comment
Reply to a comment
Hide/Unhide the Comment
Hide/Unhide the Comment by comment ID.
Send a Private Reply
An Instagram user comments on Instagram professional post, reel, story, Live, or ad post. Send them private reply in the DM.
Send Quick Replies DM
Quick replies provide a way to present a set of buttons in conversation for users to reply with.
Know More About Instagram and Salesforce Commerce Cloud Integrations
How viaSocket Works | A Complete Guide
Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.
5 Simple Automation Hacks to Make Your Team Free
Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
Frequently Asked Questions
To start, connect both your Instagram for Business and Salesforce Commerce Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in Instagram for Business triggers actions in Salesforce Commerce Cloud (or vice versa).
Absolutely. You can customize how Instagram for Business data is recorded in Salesforce Commerce Cloud. This includes choosing which data fields go into which fields of Salesforce Commerce Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between Instagram for Business and Salesforce Commerce Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Instagram for Business and Salesforce Commerce Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
Learn MoreAbout Salesforce Commerce Cloud
Salesforce Commerce Cloud is a leading eCommerce platform that empowers businesses to deliver seamless and personalized shopping experiences across all channels. It provides a comprehensive suite of tools for managing online stores, optimizing customer engagement, and driving sales growth.
Learn MoreviaSocket
For SaaS
For AI Agent Builders
Support
Automation Experts
Plans, Pricing and Offer
AI & Automation
© 2025 viaSocket |Privacy,TermsandData Retention & Deletion Policy
Walkover Web Solutions Pvt Ltd. | All rights reserved.