Connect ITM Platform and AgentX to Build Intelligent Automations

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ITM Platform

When this happens...

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AgentX

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New conversation arrives

New conversation arrives

Start a workflow for each new conversation received by the selected AgentX agent.

Get recent messages

Get recent messages

Retrieves messages from the selected conversation posted in the last few minutes.

Get recent agents

Get recent agents

Returns agents created within the selected time window, newest first.

Fetch recent agent messages

Fetch recent agent messages

Retrieve the agent's messages from the selected conversation that were sent recently.

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Do thisActions

Action is the task that follows automatically within your ITM Platform integrations.

Create Task

Create Task

Create a task in a project with name, details, type, priority, status, start date and end date

Start a conversation

Start a conversation

Create a new chat with the selected agent so you can send messages and get responses.

Send message to agent

Send message to agent

Start a conversation with the selected agent and send your initial message.

Send a message

Send a message

Send a message from the chosen Agent into an existing conversation so the Agent can reply.

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Frequently Asked Questions

How do I start an integration between ITM Platform and AgentX?

To start, connect both your ITM Platform and AgentX accounts to viaSocket. Once connected, you can set up a workflow where an event in ITM Platform triggers actions in AgentX (or vice versa).

Can we customize how data from ITM Platform is recorded in AgentX?

Absolutely. You can customize how ITM Platform data is recorded in AgentX. This includes choosing which data fields go into which fields of AgentX, setting up custom formats, and filtering out unwanted information.

How often does the data sync between ITM Platform and AgentX?

The data sync between ITM Platform and AgentX typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from ITM Platform to AgentX?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between ITM Platform and AgentX?

Yes, you can set conditional logic to control the flow of data between ITM Platform and AgentX. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.