To start, connect both your ivanti service desk and zyllio accounts to viaSocket. Once connected, you can set up a workflow where an event in ivanti service desk triggers actions in zyllio (or vice versa).

Absolutely. You can customize how ivanti service desk data is recorded in zyllio. This includes choosing which data fields go into which fields of zyllio, setting up custom formats, and filtering out unwanted information.

The data sync between ivanti service desk and zyllio typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.