Connect KIXIE and ivanti service desk to Build Intelligent Automations
Enable Integrations or automations with these events of KIXIE and ivanti service desk
Enable Integrations or automations with these events of KIXIE and ivanti service desk
Triggers
Call Ended
Triggers your workflow when a Kixie voice call ends.
Call Started
Notifies the configured webhook when a call begins, delivering key call details.
Actions
Send a Team SMS
Sends auto-sms from a Team SMS Inbox phone number.
Send to Queue
Send a call to a queue
Make a Call
Places an outbound call through Kixie PowerCall.
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Frequently Asked Questions
To start, connect both your KIXIE and ivanti service desk accounts to viaSocket. Once connected, you can set up a workflow where an event in KIXIE triggers actions in ivanti service desk (or vice versa).
Absolutely. You can customize how KIXIE data is recorded in ivanti service desk. This includes choosing which data fields go into which fields of ivanti service desk, setting up custom formats, and filtering out unwanted information.
The data sync between KIXIE and ivanti service desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between KIXIE and ivanti service desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About KIXIE
Seamlessly integrated voice and powerful automation tools designed for high-performing sales and customer support teams.
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About ivanti service desk
Ivanti Service Desk is IT service desk software designed to be configurable and requires no coding in order to implement.
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