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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Kutt integrations.
List all links
Show all shortened links in your Kutt account.
Shorten URL
Shorten a target link and return a short URL. Supports optional custom alias, expiry time, description, and password protection.
Delete shortened link
Delete a shortened link by its ID.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
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Frequently Asked Questions
To start, connect both your Kutt and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Kutt triggers actions in Groove (or vice versa).
Absolutely. You can customize how Kutt data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Kutt and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Kutt and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Kutt
Kutt is a modern URL shortener that provides a simple and efficient way to manage and track your links. With features like custom aliases, link analytics, and privacy controls, Kutt is ideal for individuals and businesses looking to optimize their link sharing and tracking processes.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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