Connect Letta and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Agents
New Folders
New Messages
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Letta and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Agents
Show agents created since a specified time, newest first.
New Folders
Show folders created within a recent time window (default 15 minutes).
New Messages
runs when new message arrives
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Do thisActions
Action is the task that follows automatically within your Letta integrations.
Create Agent
Create a new Letta agent with a name, model, type, tags, and optional tool and context settings.
Send message to Letta agent
Send a message to a Letta agent so they can read and reply.
Save memory to Letta
Store text as a Letta agent's long-term memory and optionally add tags for organization.
Create Folder
Create a new folder in Letta with a name, optional description, and usage instructions.
Create Archive
Create a new archive by providing a unique name and optional description to store conversations and related content.
Create identity
Create a person, organization, or other identity in Letta for tracking and management.
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Frequently Asked Questions
To start, connect both your Letta and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Letta triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Letta data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Letta and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Letta and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Letta
Letta is a comprehensive platform designed to streamline communication and enhance productivity for teams and businesses. With a focus on seamless collaboration, Letta offers tools for efficient messaging, file sharing, and project management, making it an ideal choice for organizations looking to improve their workflow and connectivity.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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