Connect LiveAgent and dg1 to Build Intelligent Automations

Choose a Trigger

LiveAgent

When this happens...

Choose an Action

dg1

Automatically do this!

Enable Integrations or automations with these events of LiveAgent and dg1

Enable Integrations or automations with these events of LiveAgent and dg1

Triggers

New Customer

New Customer

Triggers when a new customer is added.

Request a new Trigger for LiveAgent

Actions

List Customers

List Customers

Get details of all customers.

List Conversations

List Conversations

Get details of all conversations.

Add New Customer

Add New Customer

Add new customer in LiveAgent.

Add Customer to Group

Add Customer to Group

Add a customer to an existing group.

Remove Customer From Group

Remove Customer From Group

Removes customer form a particular group.

List Companies

List Companies

Retrieve list of companies

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Frequently Asked Questions

How do I start an integration between LiveAgent and dg1?

To start, connect both your LiveAgent and dg1 accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in dg1 (or vice versa).

Can we customize how data from LiveAgent is recorded in dg1?

Absolutely. You can customize how LiveAgent data is recorded in dg1. This includes choosing which data fields go into which fields of dg1, setting up custom formats, and filtering out unwanted information.

How often does the data sync between LiveAgent and dg1?

The data sync between LiveAgent and dg1 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from LiveAgent to dg1?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between LiveAgent and dg1?

Yes, you can set conditional logic to control the flow of data between LiveAgent and dg1. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

LiveAgent

About LiveAgent

LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.

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dg1

About dg1

DG1 is an all-in-one E-Business suite with enterprise-level capabilities for small and medium-sized businesses. It is affordably delivered through the cloud as a SaaS.

Learn More