Connect LiveChat and OpsGenie to Build Intelligent Automations
Choose a Trigger
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an Action
Automatically do this!
Create User
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Create User
Create user request is used to add new users in Opsgenie.
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Frequently Asked Questions
To start, connect both your LiveChat and OpsGenie accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in OpsGenie (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in OpsGenie. This includes choosing which data fields go into which fields of OpsGenie, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and OpsGenie typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and OpsGenie. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn MoreAbout OpsGenie
OpsGenie is a modern incident management and alerting platform designed to ensure that critical incidents are addressed promptly and efficiently. It integrates seamlessly with various monitoring, ticketing, and collaboration tools to provide a comprehensive solution for managing and responding to incidents.
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