Connect Mailtrap and Zendesk Support
Integrate Mailtrap with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New Email Delivered to Mailtrap
Add Comment to Ticket in Zendesk Support when New Email Delivered to Mailtrap
Add Tags to Ticket in Zendesk Support when New Email Delivered to Mailtrap
Create Or Update Organization in Zendesk Support when New Email Delivered to Mailtrap
Create or Update Customer in Zendesk Support when New Email Delivered to Mailtrap
Popular Mailtrap + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Mailtrap
When this happens...
New Email Delivered
New Email Opened
New Email Recieved
When a contact unsubscribes
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Support Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when New Email Delivered to Mailtrap
Use this flowAdd Comment to Ticket in Zendesk Support when New Email Delivered to Mailtrap
Use this flowAdd Tags to Ticket in Zendesk Support when New Email Delivered to Mailtrap
Use this flowCreate Or Update Organization in Zendesk Support when New Email Delivered to Mailtrap
Use this flowCreate or Update Customer in Zendesk Support when New Email Delivered to Mailtrap
Use this flowRemove Tags From Ticket in Zendesk Support when New Email Delivered to Mailtrap
Use this flowUpdate Ticket in Zendesk Support when New Email Delivered to Mailtrap
Use this flowCreate Support Ticket in Zendesk Support when New Email Delivered to Mailtrap
Use this flowFind Latest Ticket Comment in Zendesk Support when New Email Delivered to Mailtrap
Use this flowList Ticket Comments from Zendesk Support when New Email Delivered to Mailtrap
Use this flowSupported Triggers & Actions
Everything you can automate between Mailtrap and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Email Delivered
Runs when new email is delivered to the recipient's mail server for a chosen sending stream or domain.
New Email Opened
Runs when a new email open event occurs in the selected sending stream.
New Email Recieved
Runs when a new email arrives in a selected inbox.
When a contact unsubscribes
Runs the workflow automatically whenever a contact unsubscribes from emails in the selected sending stream.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your Mailtrap integrations.
Get Contact Lists
Allows you to get the list of your Lists and their IDs.
Create Contact
Creates a new contact.
Create Contact List
Creates a new Contact Lists.
Delete Contact List
Delete existing Contact List.
Delete a Contact
Deletes Contact by his email.
Update Contact
Allows you to update Contact in Mailtrap
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Mailtrap
Mailtrap is an email delivery platform covering email sending (API/SMTP) bundled with inbound email, also featuring email testing (Sandbox), and Email Marketing. It's used by developer and product teams for transactional and bulk email delivery and offers reliable sending tools with built-in deliverability protection, including separation between transactional and bulk email, automatic authentication setup, and analytics insights broken down by mailbox provider.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Mailtrap and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Mailtrap and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Mailtrap triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Mailtrap. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Mailtrap and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Mailtrap and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
