Connect Mastodon and Gainsight Customer Communities to Build Intelligent Automations
Choose a Trigger
When this happens...
New Status Posted
Status Updated
New Notification Received
Choose an Action
Automatically do this!
- Request a new Action for Gainsight Customer Communities
Enable Integrations or automations with these events of Mastodon and Gainsight Customer Communities
Enable Integrations or automations with these events of Mastodon and Gainsight Customer Communities
Triggers
New Status Posted
Triggered whenever a new status is posted
Status Updated
Triggers whenever one of your statuses is edited or updated.
New Notification Received
Triggers when a new notification is received.
Actions
Delete Status
Removes one of your previously published posts (Toots) from your profile and timeline.
Post New Status
Publish a new status with text or media to Mastodon.
Search Post
Search a specific post by its Id.
Favourite a Status
Mark a status as favourite to show appreciation.
Unfavourite Status
Remove a status from your favourites.
Reblog Status
Reshare a status on your own profile.
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Frequently Asked Questions
To start, connect both your Mastodon and Gainsight Customer Communities accounts to viaSocket. Once connected, you can set up a workflow where an event in Mastodon triggers actions in Gainsight Customer Communities (or vice versa).
Absolutely. You can customize how Mastodon data is recorded in Gainsight Customer Communities. This includes choosing which data fields go into which fields of Gainsight Customer Communities, setting up custom formats, and filtering out unwanted information.
The data sync between Mastodon and Gainsight Customer Communities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mastodon and Gainsight Customer Communities. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mastodon
Mastodon is a decentralized social media platform that allows users to create and join communities, share content, and engage in discussions. It offers a unique approach to social networking by providing a federated network where users can choose their own servers and have more control over their data and interactions.
Learn MoreAbout Gainsight Customer Communities
Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
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