Connect Mastodon and Help Scout to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Status Posted
Triggered whenever a new status is posted
Status Updated
Triggers whenever one of your statuses is edited or updated.
New Notification Received
Triggers when a new notification is received.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Do thisActions
Action is the task that follows automatically within your Mastodon integrations.
Delete Status
Removes one of your previously published posts (Toots) from your profile and timeline.
Post New Status
Publish a new status with text or media to Mastodon.
Search Post
Search a specific post by its Id.
Favourite a Status
Mark a status as favourite to show appreciation.
Unfavourite Status
Remove a status from your favourites.
Reblog Status
Reshare a status on your own profile.
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Frequently Asked Questions
To start, connect both your Mastodon and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in Mastodon triggers actions in Help Scout (or vice versa).
Absolutely. You can customize how Mastodon data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.
The data sync between Mastodon and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mastodon and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mastodon
Mastodon is a decentralized social media platform that allows users to create and join communities, share content, and engage in discussions. It offers a unique approach to social networking by providing a federated network where users can choose their own servers and have more control over their data and interactions.
Learn MoreAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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