Connect Mobile Text Alerts and FuseDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
Delivery Status Updated
SMS Reply Received
New SMS Sent
Choose an Action
Automatically do this!
Create Contact
Create FuseDesk Case
Update Contact
Update FuseDesk Case
Find a Contact
List Case
List Unassigned Emails
List Trashed Emails
List All Reps
List Case Tags
List Active Departments
List Departments
List Archived Departments
List Webhooks
List Chats
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Delivery Status Updated
Triggered when a sent SMS message's delivery status changes (e.g., delivered, failed, or pending).
SMS Reply Received
Triggers when a new message reply is received.
New SMS Sent
Triggered when a new SMS message is sent.
Contact Updated
Triggers when a contact is updated in FuseDesk
Contact Created
Triggers when a contact is created in FuseDesk
Case Created
Triggers when a new FuseDesk case is created.
Do thisActions
Action is the task that follows automatically within your Mobile Text Alerts integrations.
Add Subscriber
Adds a new subscriber.
Add subscriber to group
Add a specific subcriber to group.
Send SMS Message
Send a text message to one or more selected subscribers or groups.
Create Message Template
Create a reusable SMS or MMS template with message text and an optional attachment URL.
Delete Scheduled Message
Delete a scheduled SMS or MMS using its scheduled message ID.
Remove Subscribers from Group
Remove one or more subscribers from group.
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Frequently Asked Questions
To start, connect both your Mobile Text Alerts and FuseDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Mobile Text Alerts triggers actions in FuseDesk (or vice versa).
Absolutely. You can customize how Mobile Text Alerts data is recorded in FuseDesk. This includes choosing which data fields go into which fields of FuseDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Mobile Text Alerts and FuseDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mobile Text Alerts and FuseDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mobile Text Alerts
Mobile Text Alerts allows you send mass SMS text messages to your group.
Learn MoreAbout FuseDesk
FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
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