Connect Moderation API and Zendesk Support
Integrate Moderation API with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create an action in Moderation-api when New Customer Created or Updated in Zendesk Support
Update wordlist in Moderation-api when New Customer Created or Updated in Zendesk Support
Create an action in Moderation-api when Tag Added To Customer in Zendesk Support
Update wordlist in Moderation-api when Tag Added To Customer in Zendesk Support
Create an action in Moderation-api when New Group Is Created in Zendesk Support
Popular Moderation API + Zendesk Support flows
Start from a real workflow other teams are already running.
Create an action in Moderation-api when New Customer Created or Updated in Zendesk Support
Use this flowUpdate wordlist in Moderation-api when New Customer Created or Updated in Zendesk Support
Use this flowCreate an action in Moderation-api when Tag Added To Customer in Zendesk Support
Use this flowUpdate wordlist in Moderation-api when Tag Added To Customer in Zendesk Support
Use this flowCreate an action in Moderation-api when New Group Is Created in Zendesk Support
Use this flowUpdate wordlist in Moderation-api when New Group Is Created in Zendesk Support
Use this flowCreate an action in Moderation-api when New Ticket Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Moderation API and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Moderation API integrations.
Create an action
Creates a queue action with configurable behavior and possible values
List wordlists
List a wordlists
Update wordlist
Update a wordlist
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Moderation API
Automatically detect and hide personal information like email addresses and phone numbers - even if the user is trying to bypass detection!
Learn moreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Moderation API and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Moderation API and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Moderation API triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Moderation API. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Moderation API and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Moderation API and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
