Connect MSG91 and GorillaDesk
Integrate MSG91 with GorillaDesk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add a Customer to GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Add a Lead in Gorilladesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Add a Booking to GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Get Company Details from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Fetch GorillaDesk Users from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Popular MSG91 + GorillaDesk flows
Start from a real workflow other teams are already running.
Choose a trigger
MSG91
When this happens...
When a new inbound or outbound WhatsApp delivery report arrives
When an SMS is confirmed as delivered
When a new voice call is made or received
When an RCS message delivery report is received
When an OTP is sent
When a new email delivery report is received
When your account receives a push notification
New Ticket Arrives
New Call Completed
Choose an action
GorillaDesk
Automatically do this!
Add a Customer
Add a Lead
Add a Booking
Get Company Details
Fetch GorillaDesk Users
List Customer
List Phone Type
Add a Customer to GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowAdd a Lead in Gorilladesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowAdd a Booking to GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowGet Company Details from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowFetch GorillaDesk Users from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowList Customer from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowList Phone Type from GorillaDesk when When a new inbound or outbound WhatsApp delivery report arrives in MSG91
Use this flowAdd a Customer to GorillaDesk when When an SMS is confirmed as delivered in MSG91
Use this flowAdd a Lead in Gorilladesk when When an SMS is confirmed as delivered in MSG91
Use this flowAdd a Booking to GorillaDesk when When an SMS is confirmed as delivered in MSG91
Use this flowSupported Triggers & Actions
Everything you can automate between MSG91 and GorillaDesk.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new inbound or outbound WhatsApp delivery report arrives
Runs the workflow automatically whenever a new inbound or outbound WhatsApp delivery report arrives.
When an SMS is confirmed as delivered
Runs the workflow automatically whenever an SMS sent from your account is confirmed as delivered.
When a new voice call is made or received
Runs the workflow automatically whenever a new outbound or inbound voice call is made or received.
When an RCS message delivery report is received
Runs the workflow automatically whenever a delivery report is received for a sent or received RCS message.
When an OTP is sent
Runs the workflow automatically whenever an OTP is sent using MSG91's SendOTP service.
When a new email delivery report is received
Runs the workflow automatically when a new email delivery report is received.
Do thisActions
Action is the task that follows automatically within your MSG91 integrations.
Send Campaign
Send the selected campaign
Send Template SMS
Send a selected SMS template to one or more phone numbers and optionally fill template variables.
Send a Mail
Send a mail using a template.
Create or Update Contact in Segmento
Create or update contact
Update Contact In Segmento
Update a contact in Segmento
Search a specific contact in Segmento
Search email, phone or any other field data using filter
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About MSG91
MSG91 is a cloud communication platform that provides APIs for SMS, WhatsApp, voice, email, RCS, OTP, and customer engagement automation for businesses.
Learn moreSimilar apps
About GorillaDesk
GorillaDesk is a comprehensive field service management software designed to streamline operations for service-based businesses. It offers features such as scheduling, invoicing, customer management, and reporting to enhance productivity and efficiency.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your MSG91 and GorillaDesk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between MSG91 and GorillaDesk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach GorillaDesk. No coding required.
Yes. You can set up a workflow where MSG91 triggers actions in GorillaDesk, and a separate workflow where GorillaDesk triggers actions in MSG91. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between MSG91 and GorillaDesk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire MSG91 and GorillaDesk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
