Connect MSG91 and Shortcut
Integrate MSG91 with Shortcut to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Story in Shortcut when When a new whatsapp event arrives in MSG91
Search Stories in Shortcut when When a new whatsapp event arrives in MSG91
Create a Category in Shortcut when When a new whatsapp event arrives in MSG91
Create a Label in Shortcut when When a new whatsapp event arrives in MSG91
Find or Create a Story in Shortcut when When a new whatsapp event arrives in MSG91
Popular MSG91 + Shortcut flows
Start from a real workflow other teams are already running.
Choose a trigger
MSG91
When this happens...
When a new whatsapp event arrives
SMS Delivery Confirmation Arrives
New Voice Call
RCS Delivery Report Received
OTP Sent
New Email Delivery Reports
New Push Notification
New Ticket Arrives
New Call Completed
Choose an action
Shortcut
Automatically do this!
Create Story
Search Stories
Create a Category
Create a Label
Find or Create a Story
Create Epic
List Category Milestones
List Category Objectives
Get Entity Template
Get Epic Workflow
List Epics
Get Epic
List Iterations
List Labels
List Members
List Milestones
List Objectives
Create Story in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowSearch Stories in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowCreate a Category in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowCreate a Label in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowFind or Create a Story in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowCreate Epic in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowList Category Milestones from Shortcut when When a new whatsapp event arrives in MSG91
Use this flowList Category Objectives in Shortcut when When a new whatsapp event arrives in MSG91
Use this flowGet Entity Template from Shortcut when When a new whatsapp event arrives in MSG91
Use this flowGet Epic Workflow from Shortcut when When a new whatsapp event arrives in MSG91
Use this flowSupported Triggers & Actions
Everything you can automate between MSG91 and Shortcut.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new whatsapp event arrives
Runs the workflow automatically whenever a new inbound or outbound WhatsApp delivery report arrives.
SMS Delivery Confirmation Arrives
Runs when an SMS sent from your account receives a delivery confirmation.
New Voice Call
Runs when a new outbound or inbound voice call is made or received.
RCS Delivery Report Received
Runs when a delivery report for an RCS message is received for messages sent or received.
OTP Sent
Runs when an OTP is sent using MSG91's SendOTP service.
New Email Delivery Reports
Runs when a delivery report for an email is received.
Do thisActions
Action is the task that follows automatically within your MSG91 integrations.
Send Campaign
Send the selected campaign
Send Template SMS
Send a selected SMS template to one or more phone numbers and optionally fill template variables.
Send a Mail
Send a mail using a template.
Create or Update Contact in Segmento
Create or update contact
Update Contact In Segmento
Update a contact in Segmento
Search a specific contact in Segmento
Search email, phone or any other field data using filter
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About MSG91
MSG91 is a cloud communication platform that provides APIs for SMS, WhatsApp, voice, email, RCS, OTP, and customer engagement automation for businesses.
Learn moreSimilar apps
About Shortcut
Shortcut is a project management tool designed to help teams plan, collaborate, and track their work efficiently. It offers features like task management, workflow automation, and team collaboration to streamline project execution.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your MSG91 and Shortcut accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between MSG91 and Shortcut as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Shortcut. No coding required.
Yes. You can set up a workflow where MSG91 triggers actions in Shortcut, and a separate workflow where Shortcut triggers actions in MSG91. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between MSG91 and Shortcut. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire MSG91 and Shortcut integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
