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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Customer Updated
Triggers when a customer's details are updated.
New Note on Ticket
Triggers when a new note is added to a ticket.
Ticket Assigned
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Ticket Unassigned
Do thisActions
Action is the task that follows automatically within your MYSQL integrations.
Find row(s) from a table
Find row(s) via a lookup column.
Execute a Query (advanced)
You can select, create, update or delete row(s) of table via custom SQL query.
Insert Row
Adds a new row into the table.
Update row(s) in a table
Update any existing row in the given table.
Delete row
Deletes row from a table.
tesitng
this is only for testing purpose
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Frequently Asked Questions
To start, connect both your MYSQL and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in MYSQL triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how MYSQL data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between MYSQL and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between MYSQL and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About MYSQL
MySQL is an open-source relational database management system (RDBMS) that uses Structured Query Language (SQL) for managing and querying data. It is widely used for its speed, reliability, and flexibility in handling large-scale database applications. MySQL is commonly employed in web development and is a key component of the popular LAMP stack (Linux, Apache, MySQL, PHP/Perl/Python).
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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