
When this happens...

Automatically do this!
Assign Conversation
Add Note
Create Contact
Enable Integrations or automations with these events of Not Diamond and Helpwise
Sends the prompt to the /modelSelect endpoint which will return a label for which LLM should be called.
Assign Conversation to User
Adds a Note in the Conversation
Create your contact in Helpwise from your favorite app.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Not Diamond and Helpwise accounts to viaSocket. Once connected, you can set up a workflow where an event in Not Diamond triggers actions in Helpwise (or vice versa).
Absolutely. You can customize how Not Diamond data is recorded in Helpwise. This includes choosing which data fields go into which fields of Helpwise, setting up custom formats, and filtering out unwanted information.
The data sync between Not Diamond and Helpwise typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Not Diamond and Helpwise. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Not Diamond is an innovative AI-driven platform designed to provide advanced analytics and insights. It leverages artificial intelligence to help businesses make data-driven decisions, optimize operations, and enhance overall performance. With its cutting-edge technology, Not Diamond offers a comprehensive suite of tools for data analysis, predictive modeling, and strategic planning.
Learn MoreHelpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
Learn More