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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Customer Updated
Triggers when a customer's details are updated.
New Note on Ticket
Triggers when a new note is added to a ticket.
Ticket Assigned
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Ticket Unassigned
Do thisActions
Action is the task that follows automatically within your Olostep integrations.
Scrape Website
Fetch and extract content from a public webpage into selected formats (Markdown, HTML, text, JSON, screenshot, or PDF) using optional settings like country, wait time, parser, and image removal.
Generate AI Answer
Query Olostep to research the web and return an AI-generated answer. Optionally format the output using a supplied JSON schema and include source URLs.
Start Crawl
Start a web crawl from the given start URL to discover and collect pages up to the specified limits (max pages, depth, timeout). Optionally send a webhook when the crawl completes.
Get Crawl Info
Retrieve crawl details and current status using the provided crawl ID.
Create Map
Create a site map by discovering pages on a website and returning the found URLs, limited and filtered by the provided options.
Batch URL Scraper
Scrape up to 10,000 URLs in a single batch to retrieve page content or structured JSON. Optionally extract links and apply a parser, and select the country where the batch runs.
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Frequently Asked Questions
To start, connect both your Olostep and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Olostep triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how Olostep data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Olostep and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Olostep and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Olostep
Olostep is a web data platform that enables developers and AI systems to search, crawl, and extract structured data from the public web at scale. It provides APIs for real-time web scraping, site crawling, batch data extraction, and AI-ready search with source grounding, making it ideal for powering AI agents, research workflows, and data pipelines.
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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