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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your OneWaySMS integrations.
Send SMS
Send an SMS message to a specified recipient.
Check Transaction Status
Check the delivery status of a sent SMS message.
Check Credit Balance
Check current SMS credit balance
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
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Frequently Asked Questions
To start, connect both your OneWaySMS and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in OneWaySMS triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how OneWaySMS data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between OneWaySMS and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OneWaySMS and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About OneWaySMS
OneWaySMS is a leading SMS gateway service provider, offering reliable and efficient messaging solutions for businesses to enhance communication and engagement with their audience.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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