Connect Whatsapp(OpenWA) and Capsule CRM to Build Intelligent Automations
Choose a Trigger
When this happens...
When a New Message is received
When a WhatsApp session is disconnected
Choose an Action
Automatically do this!
Create Contact
Update Opportunity
List Tasks
Add Note to Entity
Create Opportunity
Create a project
Create Task
Update Contact
Find Contact
Find Milestone
List Parties
List opportunities
List projects
List tasks
List users
List teams
List pipelines
List milestones
List lost reasons
List boards
List stages
List track definitions
List task categories
List activity types
Ready to use Whatsapp(OpenWA) and Capsule CRM automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
When a New Message is received
Runs the workflow automatically whenever a new message arrives on the connected WhatsApp account.
When a WhatsApp session is disconnected
Runs the workflow automatically whenever a WhatsApp session is disconnected.
New or Updated Contact
Triggers when a given action is performed on a Person or Organisation.
New or Updated Opportunity
Triggers when a given action is performed on an Opportunity.
New or Updated Project
Triggers when a given action is performed on a Project.
New or Updated Task
Triggers when a given action is performed on a Task.
Do thisActions
Action is the task that follows automatically within your Whatsapp(OpenWA) integrations.
Send Image
Send image to contact or group
Send Video
Send video to contact or group
Send Audio
Send audio file or voice note
Send Document
Send a PDF, Word, spreadsheet, ZIP, or other file via WhatsApp.
Send Location
Send location pin to WhatsApp
Send Contact
Send a WhatsApp contact card to a person or group
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Frequently Asked Questions
To start, connect both your Whatsapp(OpenWA) and Capsule CRM accounts to viaSocket. Once connected, you can set up a workflow where an event in Whatsapp(OpenWA) triggers actions in Capsule CRM (or vice versa).
Absolutely. You can customize how Whatsapp(OpenWA) data is recorded in Capsule CRM. This includes choosing which data fields go into which fields of Capsule CRM, setting up custom formats, and filtering out unwanted information.
The data sync between Whatsapp(OpenWA) and Capsule CRM typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Whatsapp(OpenWA) and Capsule CRM. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Whatsapp(OpenWA)
Connect to WhatsApp Web to send and receive messages, automate conversations, and streamline customer communication. Build workflows that respond to real-time events, send text and media messages, manage chats, and simplify customer support, notifications, sales, and engagement.
Learn MoreAbout Capsule CRM
CRM software helps sales teams enhance customer relationship management by centralizing customer information, tracking customer interactions across multiple platforms, and providing tools for effective contact management.
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