Connect OpenWA and Customer.io to Build Intelligent Automations
Choose a Trigger
When this happens...
New Message
Choose an Action
Automatically do this!
List campaigns
Create manual segment
Delete a segment
Ready to use OpenWA and Customer.io automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message
Runs when new message arrives
Customer Events
Triggers when Events are performed on customer
Email Events
Triggers when Events are performed on Email.
In-app Message Events
Triggers when Events are performed on messages.
Push Events
Triggers when a push notification is drafted.
SMS Events
Trigger when an SMS delivery event happens (e.g., sent, delivered, failed, opened, clicked).
Do thisActions
Action is the task that follows automatically within your OpenWA integrations.
Send Image
Send an image (JPG, PNG, GIF, WebP)
Send Video
Send video to contact or group
Send Audio
Send an audio file or voice note (MP3, OGG, WAV, and more)
Send Document
Send a document or file (PDF, Word, Excel, ZIP, and more)
Send Location
Send a location pin (latitude/longitude, with optional name and address)
Send Contact Card
Share a contact card (name + number)
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Frequently Asked Questions
To start, connect both your OpenWA and Customer.io accounts to viaSocket. Once connected, you can set up a workflow where an event in OpenWA triggers actions in Customer.io (or vice versa).
Absolutely. You can customize how OpenWA data is recorded in Customer.io. This includes choosing which data fields go into which fields of Customer.io, setting up custom formats, and filtering out unwanted information.
The data sync between OpenWA and Customer.io typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OpenWA and Customer.io. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Customer.io
Customer.io is a versatile marketing automation platform designed to help businesses create, send, and optimize targeted email campaigns. It enables users to engage with their audience through personalized messaging and automated workflows, ensuring effective communication and improved customer relationships.
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