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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Customer Updated
Triggers when a customer's details are updated.
New Note on Ticket
Triggers when a new note is added to a ticket.
Ticket Assigned
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Ticket Unassigned
Do thisActions
Action is the task that follows automatically within your Oracle Database integrations.
Execute a query
Execute a query on Oracle Database
Insert a Row
Insert a row in Oracle Database table
Create or Update
Create or Update a row in Oracle Database table
Update a row
Update a row in Oracle Database table
Find row
Find row via Custom Query
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Frequently Asked Questions
To start, connect both your Oracle Database and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Oracle Database triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how Oracle Database data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Oracle Database and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Oracle Database and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Oracle Database
Oracle Database is a multi-model database management system produced and marketed by Oracle Corporation. It is designed to store and retrieve large amounts of data, providing high performance, scalability, and reliability for enterprise applications. Oracle Database supports SQL as a query language and offers features such as data warehousing, online transaction processing, and data security.
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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