
When this happens...

Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
When this happensTriggers
A trigger is an event that starts a workflow.
Trigger when new ogranization created
Triggers when a new user is created.
Triggers when a new group is created.
Triggers when an existing ticket is updated.
Triggers when a new view is created.
Trigger when new ticket is created.
Action is the task that follows automatically within your Oracle Database integrations.
Execute a query on Oracle Database
Insert a row in Oracle Database table
Create or Update a row in Oracle Database table
Update a row in Oracle Database table

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Oracle Database and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Oracle Database triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Oracle Database data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Oracle Database and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Oracle Database and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Oracle Database is a multi-model database management system produced and marketed by Oracle Corporation. It is designed to store and retrieve large amounts of data, providing high performance, scalability, and reliability for enterprise applications. Oracle Database supports SQL as a query language and offers features such as data warehousing, online transaction processing, and data security.
Learn MoreZendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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