Connect Order Desk and Zendesk Support
Integrate Order Desk with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update Single Inventory Item in Order Desk when Tag Added To Organization in Zendesk Support
Create an Inventory Item in Order Desk when New Organization Created in Zendesk Support
Delete an Order Item from Order Desk when Tag Added To Organization in Zendesk Support
Create Shipment in Order-desk when New Organization Created in Zendesk Support
Create Shipment in Order-desk when Customer Is Created in Zendesk Support
Popular Order Desk + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Order Desk
When this happens...
New Order
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Update Single Inventory Item in Order Desk when Tag Added To Organization in Zendesk Support
Use this flowCreate an Inventory Item in Order Desk when New Organization Created in Zendesk Support
Use this flowDelete an Order Item from Order Desk when Tag Added To Organization in Zendesk Support
Use this flowCreate Shipment in Order-desk when New Organization Created in Zendesk Support
Use this flowCreate Shipment in Order-desk when Customer Is Created in Zendesk Support
Use this flowCreate an Order History Item in Order-desk when New Group Is Created in Zendesk Support
Use this flowDelete a Shipment from Order Desk when Ticket Is Created in Zendesk Support
Use this flowCreate Order Item in Order Desk when New Ticket Created or Updated in Zendesk Support
Use this flowCreate an Order History Item in Order-desk when New View Is Created in Zendesk Support
Use this flowCreate Order in Order-desk when New View Is Created in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Order Desk and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Order
Triggers when a new order is created in OrderDesk.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
Do thisActions
Action is the task that follows automatically within your Order Desk integrations.
Create an Order History Item
create an history item in order on orderdeck
Create Shipment
Creates a new shipment for an order, including tracking information and carrier details.
Create Order
Creates a new order in OrderDesk.
Create Order Item
Create a new Order Item in order desk.
Create an Inventory Item
Create a new inventory Items.
Update Single Inventory Item
Update a single inventory item from orderdesk.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Order Desk
Order Desk is a powerful order management system designed to streamline your e-commerce operations. It allows you to manage, process, and fulfill orders from multiple sales channels in one centralized platform.
Learn more
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Order Desk and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Order Desk and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Order Desk triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Order Desk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Order Desk and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Order Desk and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
