Connect PagerDuty and ACT! 365 to Build Intelligent Automations

Choose a Trigger

PagerDuty

When this happens...

Choose an Action

ACT! 365

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Enable Integrations or automations with these events of PagerDuty and ACT! 365

Enable Integrations or automations with these events of PagerDuty and ACT! 365

Triggers

New Incident Instant

New Incident Instant

Triggers when new incidents are created.

New Incident acknowledged

New Incident acknowledged

Triggers when new incidents are acknowledged.

Incident Annotated

Incident Annotated

Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.

Incident Escalated

Incident Escalated

Triggers when an incident is escalated.

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Actions

Create a Business Service

Create a Business Service

Create a Business Service in PagerDuty.

Install an Add-On

Install an Add-On

This action Install an Add-on for your account.

Delete an Add-On

Delete an Add-On

This action delete an add-on.

Update an Add-On

Update an Add-On

This action update an add - on.

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Frequently Asked Questions

How do I start an integration between PagerDuty and ACT! 365?

To start, connect both your PagerDuty and ACT! 365 accounts to viaSocket. Once connected, you can set up a workflow where an event in PagerDuty triggers actions in ACT! 365 (or vice versa).

Can we customize how data from PagerDuty is recorded in ACT! 365?

Absolutely. You can customize how PagerDuty data is recorded in ACT! 365. This includes choosing which data fields go into which fields of ACT! 365, setting up custom formats, and filtering out unwanted information.

How often does the data sync between PagerDuty and ACT! 365?

The data sync between PagerDuty and ACT! 365 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from PagerDuty to ACT! 365?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between PagerDuty and ACT! 365?

Yes, you can set conditional logic to control the flow of data between PagerDuty and ACT! 365. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

PagerDuty

About PagerDuty

agerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.

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ACT! 365

About ACT! 365

Act! 365 puts essential sales and marketing tools in your hands to close more deals, find new leads, and grow your business. The perfect Microsoft® Office 365 companion, stay productive from your inbox, the app—or wherever work takes you.

Learn More