Full list

Supported Triggers & Actions

Everything you can automate between PagerDuty and Sendmux.

When this happensTriggers

A trigger is an event that starts a workflow.

New Incident Instant

New Incident Instant

Triggers when new incidents are created.

New Incident acknowledged

New Incident acknowledged

Triggers when new incidents are acknowledged.

Incident Annotated

Incident Annotated

Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.

Incident Escalated

Incident Escalated

Triggers when an incident is escalated.

New Bounced Message

New Bounced Message

Runs when a new bounced message is detected in a selected inbox.

New Message Delivered

New Message Delivered

Runs when a message is delivered. You can limit the trigger to specific mailbox IDs.

Do thisActions

Action is the task that follows automatically within your PagerDuty integrations.

Create a Business Service

Create a Business Service

Create a Business Service in PagerDuty.

Install an Add-On

Install an Add-On

This action Install an Add-on for your account.

Delete an Add-On

Delete an Add-On

This action delete an add-on.

Update an Add-On

Update an Add-On

This action update an add - on.

List Mailbox Messages

List Mailbox Messages

Retrieve messages from a mailbox with filters, date range, sorting, and pagination.

Get My Mailbox

Get My Mailbox

Retrieve mailbox profile (email address, status, storage); optionally provide a mailbox ID.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect PagerDuty and Sendmux?

Sign up for a free viaSocket account, then authorize both your PagerDuty and Sendmux accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between PagerDuty and Sendmux as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from PagerDuty to Sendmux?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Sendmux. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where PagerDuty triggers actions in Sendmux, and a separate workflow where Sendmux triggers actions in PagerDuty. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between PagerDuty and Sendmux. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire PagerDuty and Sendmux integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.