Connect PagerDuty and Slack to Build Intelligent Automations

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Slack

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Incident Instant

New Incident Instant

Triggers when new incidents are created.

New Incident acknowledged

New Incident acknowledged

Triggers when new incidents are acknowledged.

Incident Annotated

Incident Annotated

Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.

Incident Escalated

Incident Escalated

Triggers when an incident is escalated.

New Message on a Channel

New Message on a Channel

Triggers when new message was sent in a channel

New User Joined or Updated in Your Org

New User Joined or Updated in Your Org

Triggers when a new user join workspace.

Do thisActions

Action is the task that follows automatically within your PagerDuty integrations.

Create a Business Service

Create a Business Service

Create a Business Service in PagerDuty.

Install an Add-On

Install an Add-On

This action Install an Add-on for your account.

Delete an Add-On

Delete an Add-On

This action delete an add-on.

Update an Add-On

Update an Add-On

This action update an add - on.

Send Message

Send Message

Send a message to a Slack channel or thread now or scheduled, optionally using a custom bot name/icon, adding buttons, and controlling link/media previews.

Set Status

Set Status

Set your Slack profile status text and emoji, optionally specifying how long it should remain active.

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Step by step guides to integrate PagerDuty and Slack

Frequently Asked Questions

How do I start an integration between PagerDuty and Slack?

To start, connect both your PagerDuty and Slack accounts to viaSocket. Once connected, you can set up a workflow where an event in PagerDuty triggers actions in Slack (or vice versa).

Can we customize how data from PagerDuty is recorded in Slack?

Absolutely. You can customize how PagerDuty data is recorded in Slack. This includes choosing which data fields go into which fields of Slack, setting up custom formats, and filtering out unwanted information.

How often does the data sync between PagerDuty and Slack?

The data sync between PagerDuty and Slack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from PagerDuty to Slack?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between PagerDuty and Slack?

Yes, you can set conditional logic to control the flow of data between PagerDuty and Slack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

PagerDuty

About PagerDuty

agerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.

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Slack

About Slack

Slack is a team Communication Platform. Focused on chat, apps and working with bots.

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